Communication Skills Training

What is communication?, Self-evaluation activity, Can I become a more effective communicator?, Why is communication important?, The importance of communication in a digital age, Skills of the future, What does good communication look like?, and What does ineffective communication look like?

Choosing methods of communication, Synchronous and asynchronous communication, Verbal communication, Spoken communication: face-to-face, Spoken communication: asynchronous, Telephone conversations, Written communication, Non-verbal communication, Body language, and Active listening.

What is confidence?, Finding your inner confidence, Be assertive, Be positive, Be authentic, Use your body, Confidence in the moment, Be prepared, Storytelling, Use your voice, and Breathe.

Responding vs reacting, Challenging conversations, Handling confrontation and conflict, Combating negativity, Providing constructive feedback, Difficult announcements (Choose Your Path Content), and Supporting grieving colleagues.

What is inclusive communication?, Neurodiversity and communication, Sign language, English as a second language (ESL), Cultural differences in communication, and Inclusive language.

Develop empathy, Ask questions, Focus on the present, Get into character, Reflect and learn, Self-belief, Communication skills improvement plan, and Course downloads.